Air New Zealand app proves popular among travellers
“We first launched our mobile platform in 2008, then relaunched in 2013 with enhanced functionality, and have continued to add new features as we build up its functionality,” he said.
“Customer satisfaction with the app is high. Customers who participated in research groups told us they use it almost every time they fly with us, with many commenting about how it makes travel easier.”
In 2014, Air New Zealand added the coffee ordering function to the app, which remembers the customer’s coffee preference and invites them to order a coffee at the touch of a button whenever they enter one of the airline’s lounges. The customer receives another mobile alert when the coffee is ready to collect from the barista.
Other features include the ability to check-in for flights, manage bookings on the go, track Airpoints balances and receive real-time flight information.