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Australia welcomes first keyless hotel

By   /  August 4, 2017  /  Comments Off on Australia welcomes first keyless hotel

Crowne Plaza Hunter Valley in New South Wales has become the first hotel in Australia to provide keyless guest room entry through a smartphone app.

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Crowne Plaza Hunter Valley offers first keyless room entry in Australia

Guests at the hotel will now be able to access their room via their smartphone, by opening the Crowne Plaza Hunter Valley app and waving their phone in front of the door.

Crowne Plaza Hunter Valley offers first keyless room entry in Australia

The app also provides information about the resort and the Hunter region and acts as a communication channel between the resort and guests.

General manager Lachlan Walker said the hotel is thrilled to embrace this technology.

“The hospitality industry has shown tremendous growth in technologies aimed at enhancing the guest experience,” he said.

“Recent studies have shown that over 64 per cent of travellers want engagement with their hotels via mobile devices including the ability to use their device as a room key. We are meeting our guests’ needs in the way that matters most to them.”

The Crowne Plaza Hunter Valley app also acts as a communication channel between the resort and guests.

The technology is expected to improve efficiencies at the concierge, ease check-in queues at peak times and reduce plastic and paper usage, which is in line with owner Schwartz Family Company’s commitment to sustainability and the environment.

Schwartz Family Company director Dr Jerry Schwartz said he is passionate about using technology to benefit travellers.

“Technology is now an increasingly important component in travel and I’m aiming to establish my NSW hotels as technology leaders, ensuring that travellers make the most of their precious holiday time,” he said.

“I have always been passionate about promoting the region, so investing in revolutionary technology will be yet another draw card for Hunter Valley. As we continue to experience a strong influx of both local and overseas guests, there is no reason we shouldn’t provide a state-of-the-art guest experience, even in a regional location.”

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