Qantas Spirit of Inclusion directive ruffles some feathers
The company’s People and Culture Group released a Spirit of Inclusion Month information pack for employees to help them navigate the tricky waters of not offending its customers and fellow work colleagues.
“Gender-inappropriate” phrases were the first to go, with Qantas staff encouraged to use partner and spouse instead of husband and wife, and parents instead of mum and dad because it excludes some LGBTI families.
“Mankind” got dumped for humanity, while “guys”, “love”, “honey” and “darling” are also on the banned list. “Foreman” and “fireman” are to be avoided, while Qantas staff are also advised to quit “manterruptions”.
The advice also extends to descriptions of the nation itself, with staff recommended to say that Australia was not settled, but rather invaded, colonised or occupied.
Needless to say not everyone was happy with the new emphasis, with former PM Tony Abbott declaring it “political correctness that’s gone way over the top” and a “complete, absolute and utter waste of money”.
In the spirit of inclusion, CIM we would also like to see a few more phrases added to the list of preferred terms for Qantas staff such as “you’ve been upgraded”, “complimentary champagne” and “Bronze tier flyers welcome in the Qantas lounge”.