Virgin Australia looks to enhance passenger experience at Melbourne Airport
By mid-2019, the redeveloped domestic terminal will offer an automated check-in process in the T3 check-in hall for Virgin Australia guests, including automated bag drop facilities; enhanced self-service kiosks, which will enable guests to check-in, print boarding passes, add bags and print baggage tags; service pods where Virgin Australia ground crew can assist guests with check-in; and a service desk to assist with traditional check-in and general enquiries.
Once construction has been completed, T3 will also feature a dedicated Premium Entry for Virgin Australia’s Business Class guests and Platinum and Gold Velocity Frequent Flyers, including dedicated check-in, bag drop and security screening features and direct access to the Virgin Australia Lounge.
The unveiling of these concept designs follows the domestic terminal agreement that was signed in June between Virgin Australia and Melbourne Airport, which included key commercial terms to support the redevelopment of T3.
Virgin Australia and Melbourne Airport are working together to finalise the design process, with the works anticipated to begin in 2018.
“The redeveloped terminal will see Virgin Australia provide guests with a world class experience on the ground, to match the unrivalled service we provide on-board,” said Rob Sharp, group executive for Virgin Australia Airlines.
“We were the first airline in Australia to introduce the kerbside Premium Entry product at Sydney Airport and we are thrilled to be able to offer this to our customers travelling through Melbourne.”