New report highlights need for further work on true accessibility
The research project from BestCities Global Alliance, GainingEdge and Rehabilitation International was unveiled at the ICCA Congress in Dubai this week.
The research was conducted with key venues in BestCities destinations, with each city providing insight on what they’re doing to create a landscape that’s “accessible for all”.
The report highlights some best practises in areas that operators may not have prior considered, such as training for disability awareness and sensitivity training, Standard Operating Procedure for handling requests involving participants with disabilities, and referring to standards concerning accessibility as guidelines.
Introducing mandatory training sessions with frontline staff, setting operational accessibility manuals with procedures and regulations to work from, and referring to the standards laid out by the Community Development Authority are examples of how venues can meet the needs of all delegates.
Another outcome of the research was that more associations should consider incorporating accessibility clauses in their Request for Proposals, and that it should be a key requirement for venues to accommodate barrier-free accessibility for all delegates. In certain cases, planners should work directly with local host committees to make sure that training, especially for frontliners, will be provided, and full inclusion is ensured.
Venus Ilagan, secretary general of Rehabilitation International, said destinations should look into the concept of universal design. “Universal design should be looked at from the beginning, not an after-thought,” she said.
The Universal Accessibility in Meetings report can be downloaded here.