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Legal Info

Creative Head Media has always respected the information that you have supplied to us about yourself and/or your organization. We do not collect information about any person using internet sites owned by them except in very special areas as indicated below. Hyperlinks included in our sites are entirely owned by the companies concerned and any issues regarding Privacy should be directed to the site owners.

We do not collect for, or sell, or trade, your name and details to any third parties. We do not collect your details when you use any of our internet sites except where expressly and clearly indicated (for example a competition or subscription). Although “cookies” and/or similar technology are built in to our systems we do not use this technology to collect personal details, however we do keep unidentified statistics on how many visitors read specific pages and details on times and dates of visits and time taken to view pages in order to improve our sites.

We do supply email newsletters of areas of interest to our audience with names collected through other resources or clearly indicated with an “opt-in:” only option on our sites. All our email newsletters have a clear ‘opt-out’ option if you do not wish to receive them and your wishes are acted upon at all times in matters of acceptance. Access to information: In the unlikely event we are holding details about you (following a competition for example), you may ask to see the details we hold about you but we require twenty four hours notice. You will be required to identify yourself with acceptable ID and may take away a photocopy or printout of your information without charge during normal office hours or we can email you.

Interstate or international readers, after suitable identification, can receive details by email. We will not send information to generic addresses like admin@, sales@, etc; you must have a personal email address. Under the Privacy Act we are within our rights to refuse to supply information if it is sought in a vexatious manner or is a matter that may be subject to legal jurisdiction or information that is exchanged or collected during the normal activities of business to business transactions. If you have any queries regarding privacy of our sites or related magazines please email privacy@creativehead.com.au

All our address, personnel and business details can be found in the publisher’s panel of our magazines. Further information on the various Australian Privacy Acts can be obtained via www.privacy.gov.au

General Refund Policy

At Creative Head Media. we are committed to providing high quality products and services. In the event you are not satisfied with your purchase, please refer to the following refund policy:

Hardcopy items – Should you receive any defective hard copy magazine or product from Creative Head Media we will supply you with a replacement version at no cost. If no replacement version is available we will refund your money.

Advertising – Creative Head Media publishes advertising materials in the format submitted by the client and in accordance with our placement instructions which includes images submitted for publication. With regards to advertising, Creative Head Media follows a resolution process that must be exhausted before any refunds are issued. Any refund applications will be carefully considered and given at the discretion of the company management.

Cancellation Policy

Should you wish to cancel your subscription, we will refund the balance of the outstanding number of issues (i.e. If your subscription entitled you to 4 editions and you have received 3, we will calculate your refund as 25 per cent of your payment) or the proportion of the time left on your subscription (i.e. with a 12 month subscription, if you cancel after 8 months, we will calculate your refund as 33.3 per cent of your payment) less an AUD$50 administration fee and less any transaction charges that will be incurred as part of the refund. We will provide you with a breakdown of your refund.

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